Shipping, Refund & Returns Policy

RETURN AND REFUND

We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receipt by writing to sales@hempfoods.com.au. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. Please submit this request by writing to sales@hempfoods.com.au or call 0266871260 to speak to our friendly Customer Service team.

 

ORDER PROCESSING, DELIVERY METHOD AND TIMING

After an order has been received in our system, a processing time of 1 to 3 business days is required to process the order. Shipments are sent using the most appropriate carrier (e.g. Australia Post, Startrack, Shoobridge Transport, Fridgemobile, etc). Shipping times is business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders.

International orders will experience different delivery times than expressed above. Typical processing times may vary from 5 to 10 business days and shipping times is dependent on entry into the country along with other variables. Any duty, import, or general taxes or fees are responsibility of our customers, we are not responsible for these extra charges. By placing your order, you accept the terms that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis. We ask that you please inquire with your location legislation before submitting your order.

If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date.

 

MAILING ADDRESS FOR RETURNS

Hemp Foods Australia Pty Ltd

Att.: Customer Service Team PO Box 668,
Bangalow NSW 2479 Australia

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